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Rensselaer Polytechnic Institute
Rensselaer Polytechnic Institute
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RPI LMS Support, Rensselaer Polytechnic Institute

RPI LMS Support

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Fixing Mediasite Playback Issues


Open Windows Media Player. Select Tools, then Options. Click on the Player tab. Make sure Connect to the Internet (overrides other commands) is checked.

connect

 

Click on the Network tab and check RTSP/UDP, RTSP/RCP and HTTP.

protocol 

If applicable, configure the proxy settings.

  proxy settings

Click on the Performance tab and select the correct Connection speed. This is optional. 

  connection speed

 Open Internet Explorer. Select Tools, then Internet Options. Click on the Connections tab. If the Dial-up and Virtual Private Networks settings box is empty, click on Add.


dialup

Select Connect to the network via broadband.

broadband

Enter a name for the connection.

broadband name


 When the Broadband Connection Settings window appears, click OK.

  ok

 Click Never dial a connection.

  never dial a connection

 If playback still doesn't work correctly, try each protocol individually. Just RTSP/UDP, or just RTSP/TCP or just HTTP.

protocol 

 Firewall Information

Streaming Windows Media requires that these ports be open. There are 3 different types of streaming. UDP, TCP and HTTP. Windows Media will try each type unless it's setup not to.

UDP
554
5005
TCP
554
HTTP
80