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RPI LMS Support

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Windows Update Causes LMS to Crash

A recent Microsoft Update released on Tuesday, 11 February, 2014 appears to be causing the LMS to crash or freeze while using Internet Explorer 11 (IE 11.) Security Update for Microsoft Windows KB2909921 appears to be the update causing the issue. However, uninstalling this update on Windows 7 or Windows 8.1 PC's seems to fix the problem.

After uninstalling KB2909921, users must also disable automatic updates to IE 11 until the issue is resolved by either Microsoft and/or Blackboard.

 

Steps for Uninstalling Microsoft Windows Update KB 2909921

Windows 7 - click Start > Control Panel > Uninstall a program.

Windows 8 and 8.1 - search for "Uninstall a program" and follow the steps below.

control panel

Click View Installed Updates located on the left-hand menu.

view installed updates

Be patient while your computer gathers all the update information. Once complete, scroll to the section labeled "Microsoft Windows."  Scroll through the Microsoft Windows section and locate "Security Update for Microsoft Windows (KB2909921)".

microsoft windows

Right-click the update and click Uninstall. Click Yes, if the computer prompts you to restart.