Windows Update Causes LMS to Crash
A recent Microsoft Update released on Tuesday, 11 February,
2014 appears to be causing the LMS to crash or freeze while
using Internet Explorer 11 (IE 11.) Security Update for
Microsoft Windows KB2909921 appears to be the update causing
the issue. However, uninstalling this update on Windows 7 or
Windows 8.1 PC's seems to fix the problem.
After uninstalling KB2909921, users must also disable
automatic updates to IE 11 until the issue is resolved by
either Microsoft and/or Blackboard.
Steps for Uninstalling Microsoft Windows Update KB
Windows 7 - click Start >
Control Panel > Uninstall a program.
Windows 8 and 8.1 - search for "Uninstall a
program" and follow the steps below.
Click View Installed Updates located on the
Be patient while your computer gathers all the update
information. Once complete, scroll to the section labeled
"Microsoft Windows." Scroll through the
Microsoft Windows section and locate "Security
Update for Microsoft Windows (KB2909921)".
Right-click the update and click
Uninstall. Click Yes, if the
computer prompts you to restart.